Frequently Asked Questions

FAQs

Specifically, how are Brighthouse Employees or Contractors licensed and insured?

Brighthouse employees and contractors are covered by a five million dollar general liability insurance policy and licensed to do business in the states of Tennessee and Florida.
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Do you offer a guarantee?

Absolutely! Our clients are our life-line. If our cleaners don’t meet your expectations – we’ll make it right. Simply contact us¬†and we will revisit at your convenience, no charge.¬†We believe communication is imperative – and we are passionate about your satisfaction.
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Are my valuables safe with Brighthouse?

Please let us know if there are delicates, heirlooms, or valuables that we should not attempt to clean. Our cleaners will not open closed drawers or cabinets, nor any closed doors you instruct are off-limits. In the event something is damaged, Brighthouse carries all necessary insurance.
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What if something is damaged during a home cleaning?

Respect your home and belongings is on the top of our priority list. If something does accidentally break, you will be notified immediately and we will take whatever steps are needed to repair or replace the damaged item and file a claim when applicable.
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What if my cleaners missed a spot?

Your satisfaction is completely guaranteed, simply contact us and we will make it right. We welcome your feedback and will revisit your home at no charge.
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How much will it cost to clean my home?

Our approach to pricing is simple. After your initial cleaning, we will offer recommendations based on the variables of your home. We will determine a program that meets your needs and budget.
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Is the first cleaning more expensive?

Initial cleanings, or “first time” cleanings are typically twice the amount of regularly scheduled cleanings. However, we are currently offering a remarkable first cleaning special. Click here for the details. ¬†
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How do I pay for my house cleaning?

Payments are due the day we service your home. Most of our clients simply leave a check in their home payable to Brighthouse Green Home Cleaning. We also accept credit cards online here. Monthly billing is available for our established clients.
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Do you offer any discounts or specials?

Yes! We offer monthly specials for new and existing clients. Click here for more.
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How long will it take to clean my home?

Our cleaning visits will last anywhere from 4 hours to 8 hours, depending on many different variables. However, you can always count on a consistent service and price.
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How often will you clean my home?

After your initial cleaning, we offer weekly, every other week, and monthly programs.
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Do I need to provide house cleaning equipment or supplies?

Absolutely not. Your cleaner will arrive prepared with all operating supplies and equipment. If you have a particular product you wish to be utilized in your home, just let us know and we’ll be happy to use your product.
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What can I expect from my Quality Manager?

Our cleaners are passionate about maintaining a close working relationship with you. Your Quality Manager will be available to you for special requests and feedback. Your Quality Manager will periodically inspect your scheduled appointments. This inspection is also another opportunity, if you are available, to discuss how we might better serve you.
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How do you handle special requests?

Simply call or email us. You will find that we are extremely prompt to respond and solution oriented. If you need us to feed your pets, water the plants or any other requests – just let us know.
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How will our relationship work?

Our certified cleaners strive to go beyond a typical skill set of professional house cleaning. Our cleaners are passionate about working with a servant’s heart. Good communication is imperative for any relationship – we are available, and at your service.
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How do I schedule my home cleaning?

Simply give us a call, send us an email, or schedule online here. Free, In-home consultations are available, but not required. We will set up a consistent schedule that is convenient for you. We operate Monday – Friday. We typically begin a scheduled service at 8:30am or 1:30pm
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Do you guarantee a day and time for my home cleaning?

We will work together to set a consistent schedule for your cleanings, including a set arrival time. Although we are extremely punctual – if there is a need to reschedule, we will do so at your convenience.
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What if I need to reschedule a house cleaning?

We request you do so at least 72 hours in advance. Clients who cancel within 48 hours of their scheduled appointment will be billed a $30 service fee.
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Do I need to be home during the cleaning?

Since we operate during normal business hours, most of our clients are not home during their cleaning. We have a redundant accountability system for holding a key to your home, secured by a Quality Manager. We will talk extensively about keeping your home secure and which methods are most comfortable for you.
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What should I do about my security system on cleaning day?

Please make sure your cleaner has access on your scheduled day. If you wish to leave your home armed, we ask that you create a temporary or guest access code.
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What should I do with my pets during the house cleaning?

We love pets. It’s a bit more efficient if they have a particular place to stay while our cleaners work, but either way, we’ll talk with you about your furry friends and be prepared to work with them.
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What if my cleaning falls on a holiday?

We will discuss holidays far in advance to understand what your cleaning needs will be. We operate Monday – Friday with the exception of Christmas Day and Thanksgiving Day.
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 Is there anything that your housekeepers will not clean?

Our cleaners will not clean human or pet feces, vomit, urine or blood, according to OSHA guidelines. There are special cleaning services that are specifically trained to clean up these types of waste.